Answers to the things people ask most. For anything about a specific order, raising an issue gets it to the seller directly.
- Where is my order?
- Open Your orders and pick the order — the timeline there is the store's own status, updated live.
- My payment went through but the order says pending.
- Payments settle through the gateway's webhook, which can take a few seconds. The order completes on its own; nothing is lost if you close the tab.
- The store didn't confirm my order.
- That order was never placed, and any amount collected is refunded automatically. It can take a few working days to reach your bank.
- Something was wrong with what arrived.
- Raise an issue from the order page. It goes to the seller through ONDC's grievance process, and you can escalate it to the GRO if the reply doesn't help.
- Why can't I see any stores?
- Sellers on the network only answer a search when they can tell they deliver to your address. Set an exact delivery location and the list fills in.